BLNK / HELP
Privacy Policy
Last updated: October 7, 2026
This Privacy Policy explains how BLNK collects, uses, stores, and shares personal information when you visit our website, submit a custom design, place an order, or contact us.
BLNK / BLNK STATE is operated by:
Wuhan Kausen Cross-Border E-commerce Studio (Sole Proprietorship)
Operations and fulfillment are based in:
Shenzhen, Guangdong, China
Contact:
Information We Collect
Depending on how you use BLNK, we may collect the following information.
Contact Information
- name;
- email address;
- billing and shipping address;
- other information you provide when contacting us.
Order Information
- products ordered;
- size, color, placement, and customization choices;
- order value;
- shipping method;
- order status;
- customer-service and revision history.
Custom Content
When you create a personalized BLNK item, we may receive:
- uploaded photos;
- doodles;
- screenshots;
- artwork;
- text or notes;
- design proofs;
- revision requests.
Payment Information
Payments are processed by third-party payment providers such as PayPal.
BLNK does not store your full payment-card details.
Payment providers may process information according to their own privacy policies.
Technical Information
When you use our website, technical systems may collect information such as:
- IP address;
- browser and device information;
- cookie identifiers;
- pages visited;
- approximate location derived from network information;
- site-performance and security data.
Analytics services may also collect usage data where they are enabled.
How We Use Your Information
We use personal information to:
- process and fulfill orders;
- create custom embroidery designs;
- send and manage design proofs;
- communicate about revisions;
- process payments and refunds;
- ship orders;
- provide customer support;
- prevent fraud and abuse;
- maintain site security;
- troubleshoot and improve our website;
- meet legal, tax, accounting, and regulatory obligations.
Your Uploaded Images Stay Private by Default
BLNK does not automatically publish customer-uploaded images, design proofs, or finished custom work in:
- the BLNK Archive;
- social media;
- advertisements;
- marketing emails;
- other public materials.
If we would like to feature your work publicly, we will ask for separate permission.
You are not required to grant marketing permission in order to place an order.
User Content Retention
Customer source images, design proofs, and revision files are normally retained for up to:
180 days after order completion
This helps us handle customer support, remakes, disputes, and order-related questions.
After that period, these files may be routinely deleted unless longer retention is reasonably necessary for:
- an active dispute;
- fraud prevention;
- legal obligations;
- accounting or compliance requirements.
Order, transaction, tax, accounting, and legal records may be retained for longer periods where necessary.
How We Share Information
We share information only when reasonably necessary to operate BLNK.
This may include service providers involved in:
Website and Hosting
Services used to host, secure, operate, or maintain our website.
Payment Processing
Payment providers such as PayPal.
Email and Customer Communications
Email and transactional-message service providers.
Shipping and Logistics
Carriers and logistics providers that need delivery information to ship your order.
Technical and Analytics Services
Service providers used for site security, diagnostics, performance, or analytics where enabled.
We do not sell customer-uploaded images or personal information as a business product.
International Processing
BLNK is operated from China and currently serves customers in the United States.
Your information may therefore be processed or stored in countries different from the country where you live, depending on the service providers used to operate the store.
We use information only for legitimate business purposes described in this policy and apply reasonable safeguards appropriate to our operations.
Cookies
BLNK may use cookies and similar technologies to:
- keep the shopping cart functioning;
- maintain checkout sessions;
- remember site preferences;
- protect the site;
- understand site performance and usage.
Some third-party services may also set cookies where enabled.
Browser controls can be used to manage many cookies, although disabling essential cookies may prevent checkout or other store features from working correctly.
Your Choices and Rights
Depending on where you live and applicable law, you may have rights relating to your personal information, such as the right to:
- request access;
- request correction;
- request deletion;
- object to or restrict certain processing;
- withdraw optional marketing consent.
Some information may need to be retained where required for legal, accounting, fraud-prevention, or dispute-resolution purposes.
To make a privacy request, contact:
Security
We use reasonable technical and organizational measures intended to protect customer information.
No internet-based system can be guaranteed to be completely secure.
Please do not send passwords, full payment-card numbers, or other unnecessary sensitive information by email.
Children's Privacy
BLNK is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 for account or purchasing purposes.
An adult customer may submit artwork or other content created by a child where the adult has the right to do so.
Changes to This Policy
We may update this Privacy Policy as our store, service providers, or legal obligations change.
The latest version will be posted on this page with an updated date.
Contact
Privacy questions or requests:
Operated by:
Wuhan Kausen Cross-Border E-commerce Studio (Sole Proprietorship)
Fulfillment location:
Shenzhen, Guangdong, China