BLNK / HELP
Returns & Custom Orders
Last updated: October 7, 2026
Every BLNK piece is made specifically from the design you submit. Because personalized products are different from standard off-the-shelf goods, our cancellation and return process is tied to your design proof.
Before Proof Approval
You may request cancellation for a full refund before you approve your design proof.
To request cancellation, contact:
Please include your order number.
Design Proof
Before production begins, BLNK sends you a design proof.
Your order includes:
- one design proof process; and
- one design adjustment.
Production does not begin until you explicitly approve the current proof.
After Proof Approval
Once you approve the proof and production begins, the item becomes a personalized made-to-order product.
At that stage, we cannot accept:
- change-of-mind cancellations;
- change-of-mind returns;
- exchanges;
- free size changes caused by the customer selecting the wrong size.
Please review the design proof, product, color, size, placement, and other order details carefully before approval.
If BLNK Makes a Mistake
Contact us within 7 days of delivery if:
- we sent the wrong item;
- we sent the wrong size or color;
- the product arrives materially damaged;
- there is a clear production defect; or
- the embroidery materially differs from the proof you approved.
Please send:
- your order number;
- a description of the issue; and
- clear photos showing the problem.
Our Remedy
When the issue is BLNK's responsibility, we will normally offer an appropriate remedy such as:
- a free remake;
- a replacement; or
- a refund when a remake or replacement is not appropriate.
For obvious defects on low-value personalized products, we generally do not require you to ship the item internationally back to China before we review the claim.
We may request additional photos or information where reasonably necessary.
Customer Size Selection
Please use the published size guide before placing your order.
If BLNK supplies the size you selected and the garment is not defective, we cannot provide a free size exchange after proof approval and production.
Lost Shipments
If the carrier confirms that a shipment has been lost, BLNK will arrange an appropriate replacement or refund.
See our Shipping Policy for more information.
Refund Timing
When a refund is issued, the time it takes to appear in your account depends on the payment provider and financial institution.
Contact
For cancellations, defects, damaged goods, or other order issues:
We aim to respond within 24 hours.