BLNK / HELP
Shipping Policy
Last updated: October 7, 2026
BLNK makes personalized embroidery to order. This page explains where we currently ship, how much shipping costs, and what to expect after your design is approved.
Where We Ship
BLNK currently ships to the United States only.
Orders are made and fulfilled in Shenzhen, Guangdong, China.
We may expand to additional destinations in the future.
Shipping Rates
Standard Tracked Shipping
USD $9.90
Free Tracked Shipping
Orders with a qualifying merchandise subtotal of USD $99 or more receive free tracked shipping.
The shipping method and final shipping charge shown at checkout apply to your order.
Production Time
Every BLNK item is customized.
Production begins only after you approve your design proof.
Our normal production target is:
3–5 business days after proof approval
Complex orders, revisions, production issues, or unusually high order volume may require additional time. If a meaningful delay affects your order, we will contact you.
Estimated Delivery Time
For orders shipped to the United States, estimated transit time is:
7–20 business days after dispatch
This is an estimate, not a guaranteed delivery date.
Customs processing, carrier delays, weather, public holidays, local delivery conditions, and other events outside BLNK's control may affect transit times.
Tracking
When tracking is available, we will send tracking information after your order has shipped.
Tracking updates may take some time to appear after the parcel is handed to the carrier.
Customs, Duties, and Taxes
BLNK currently does not separately calculate sales tax at checkout.
Depending on the destination, shipping route, and applicable regulations, customs duties, import taxes, brokerage charges, or other government/carrier fees may apply unless explicitly stated otherwise at checkout.
We do not currently advertise all duties or import charges as included.
Incorrect Shipping Address
Please review your shipping address carefully before submitting your order.
If you notice an error before dispatch, contact us as soon as possible at:
We cannot guarantee that an address can be changed once the parcel has entered fulfillment or has been handed to the carrier.
Additional shipping charges caused by an incorrect address provided by the customer may be the customer's responsibility.
Delayed Packages
If tracking has not updated for an unusual period or your delivery is significantly outside the estimated window, contact us at:
We will review the shipment information and, where appropriate, contact the carrier.
Lost Packages
If a parcel is confirmed lost by the carrier, BLNK will arrange an appropriate remedy, which may include:
- a replacement; or
- a refund.
The appropriate resolution will depend on the shipment status and circumstances.
Damaged Packages
If your item arrives materially damaged, contact us within 7 days of delivery and include:
- your order number;
- a description of the issue; and
- clear photos of the item and packaging.
Please also see our Returns & Custom Orders policy.
Contact
Questions about shipping?
We aim to respond within 24 hours.